Talk to Our Team 

There is nothing more important to us than you.

We want to ensure that you are happy at every stage of your journey, and if you're not, we want to know why and what we can do to improve. Our clinic teams are always available to listen to you, whether your comments are good or bad, they record the details of every communication they receive and report it. Then we use this information to identify areas for improvement across the Group, to ensure we continue to provide the best service with the highest standards of care.

If you have any queries please call us or email us:

0330 838 4292

Out of Hours Advice Line

Call on 0330 066 9551

Please note this is a Nurse contact number for use out of hours only.

Times this number is in use:

  • Monday - Friday: 6pm - 9am
  • Saturday: 6pm - 10am Sunday
  • Sunday: 5pm - 9am Monday
  • Bank Holiday: 5pm - 10am Following Day

If you need advice during normal working hours (outside of above times) please contact your local clinic or our Customer Service Centre on 0330 838 4292, who will be able to re direct your call.

Complaints Procedure

At The Harley Medical Group care centred on you has always been our priority, we treat all of our patients with the utmost care, compassion and respect.

However, if there is an instance where the service you received did not meet the high standards that we aim to deliver, please contact us and follow our complaints procedure so we can help to resolve the issue and make improvements to our service.

Find out more regards to our complaints procedure.

The Care Quality Commission

The Harley Medical Group is proud to be registered with The Care Quality Commission.

The Care Quality Commission is the independent regulator of health and social care in England. They monitor, inspect and regulate clinics and facilities to ensure fundamental standards of quality and safety are met. Their aim is to guarantee that people are treated with high-quality care in a safe, effective, compassionate environment.

The Care Quality Commission’s independent position allows them to publish their findings, without bias, to assist the general public make the best decision regarding their care.

The Harley Medical Group highly recommends only visiting clinics and facilities who are registered with the Care Quality Commission.

Click for more information about the Care Quality Commission

If you would you have any feedback for the CQC then please click the link below and then use the online contact form.


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